IT

Photo: Getacoder.com

If you require general IT assistance, please contact the Arts IT department: create an online IT case.

  • Address: Tåsingegade, building 1442, room 215 (see map)
  • Email: arts.it@au.dk
  • Phone: 8715 0911
  • Opening hours: Monday-Friday 8:00-15:00

General server and network problems are announced here: driftstatus.au.dk

Archaeological IT

It your IT query is related to archaeological problems and projects, you can contact Archaeological IT (based at Moesgaard)

  • Address: Moesgaard Allé 20, 8270 Højbjerg, main building at Moesgaard Manor
  • Email: farkpj@cas.au.dk
  • Phone: 8716 2176

Printers

The printer is located in building 4215, room 134A. 

ID: 4215-134A-C-1

Install the printer driver as follows:

  • Make sure you are connected to the cabled network
  • Click on "Start" and type \\balder.hum.au.dk
  • A list of available printers  will appear
  • Select 4215-134A-C-1

Wireless access

Eduroam

Employees and students at AU can connect to Eduroam, using the following credentials:

  • Username: AU email address
  • Password: password from mit.au.dk (AU self service)

See setup guidelines for employees

AUWLAN

All AU employees can create temporary guest logins for the network at mit.au.dk (AU self service).

How to create a guest login

VPN

If you need to access the AU server while not connected to the AU network (eg. to access files saved on the server), you can install a VPN client, which grants you access to most AU services off campus.




Install a VPN client

  • Open a browser and go to: remote.au.dk
  • Group: select "ARTS"
  • Username: hum\username (username = "XXX" @cas.au.dk)
  • Password: password associated with your Outlook account.
  • Click "Login" to start the installation

See further guidelines for installing and using a VPN connection