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If you require general IT assistance, please contact the Arts IT department

  • Address: Tåsingegade, building 1442, room 215 (see map)
  • Email: arts.it@au.dk
  • Phone: 8715 0911
  • Opening hours: Monday-Friday 8:00-15:00

General server and network problems are announced here: https://serviceinfo.au.dk/en.

Archaeological IT

It your IT query is related to archaeological problems and projects, you can contact Archaeological IT (based at Moesgaard)

  • Address: Moesgaard Allé 20, 8270 Højbjerg, main building at Moesgaard Manor
  • Email: farkpj@cas.au.dk
  • Phone: 8716 2176


The printer is located in building 4230, by the main entrance.

ID: 4230-212-C-1

Instructions for how to install the printer: 

DANISH: https://medarbejdere.au.dk/administration/it/print/ 

ENGLISH: https://medarbejdere.au.dk/en/administration/it/print/ 

Wireless access


Employees and students at AU can connect to Eduroam, using the following credentials:

  • Username: AU email address
  • Password: password from mit.au.dk (AU self service)

See setup guidelines for employees


All AU employees can create temporary guest logins for the network at mit.au.dk (AU self service).

How to create a guest login


If you need to access the AU server while not connected to the AU network (eg. to access files saved on the server), you can install a VPN client, which grants you access to most AU services off campus.

Install a VPN client

  • Open a browser and go to: https://remote.au.dk
  • Group: select "ARTS"
  • Username: hum\username (username = "XXX" @cas.au.dk)
  • Password: password associated with your Outlook account.
  • Click "Login" to start the installation

See further guidelines for installing and using a VPN connection